Refund policy
Returns & Refunds
Every BETISA piece is made to order, printed and finished individually after you place your order. This lets us produce mindfully, without excess inventory or waste — and it shapes how our returns work.
Damaged, defective, or misprinted items
If your order arrives damaged, defective, or incorrectly printed, we will replace it free of charge or issue a full refund — your choice. You do not need to send the item back.
Please contact us within 30 days of delivery at support@betisaco.com with your order number and a clear photo of the issue.
Lost packages
If your order never arrives, contact us within 30 days of the estimated delivery date and we will reship your order or refund you in full.
Size exchanges
We want your piece to fit the way it should. If the size isn't right, we offer one exchange per order within 30 days of delivery.
- The item must be unworn, unwashed, and in its original condition
- Return shipping is covered by the customer
- We cover the cost of producing and shipping your replacement
Please review the size guide on each product page before ordering — it is the most reliable way to get the right fit the first time.
Change of mind
Because each item is produced individually for you, we are unable to accept returns or refunds for change of mind, or for the wrong size or color being selected at checkout. We hope you understand — this is what allows us to make only what is truly needed.
Refund timing
Approved refunds are issued to your original payment method. Please allow 5–10 business days for the funds to appear, depending on your bank or card issuer.
Questions
If anything about your order isn't right, write to us at support@betisaco.com. We read every message and will make it right.